# Optimize staffing and improve emergency response with powerful workforce management software - Streamlined scheduling with public safety in mind - Empowering your workforce for a stronger, healthier team ### Trusted Support for Frontline Workers: UKG Recognized as a Leader in the 2025 Gartner Magic Quadrant See why UKG is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ report. [Download now](/apprendre/ressources/rapport-danalyste/un-soutien-fiable-pour-les-employes-de-premiere-ligne-ukg-reconnue-chef-de-file-dans-le-magic-quadrant-de-gartner-2025) Transform your Fire and EMS workforce with a robust HCM and workforce management suite -------------------------------------------------------------------------------------- Firefighters and EMS personnel have complex scheduling needs that require complicated pay calculations. UKG understands these challenges and can seamlessly solve them by connecting public safety to a HCM and workforce management solution for public sector state and local governments, or even private organizations. UKG’s HCM and workforce management software provides a comprehensive solution for pay, time and attendance, talent management, and employee engagement across all departments. Plus, for critical Fire and EMS scheduling needs, [UKG TeleStaff Cloud™](/products/ukg-telestaff) has been a trusted partner to public safety organizations for over 30 years. Meet the needs of all public sector departments, including Fire and EMS, and law enforcement, with UKG HCM solutions. ### Streamlined scheduling with public safety in mind Our expertise lies in public safety workforce management, particularly in scheduling. TeleStaff is designed to handle complex shifts, fill vacancies, manage time-off requests, fatigue, and critical certifications, and ensure compliance with union and department rules for optimal staffing. Gain access to real-time emergency response planning and automated notifications to promptly adjust staffing. This approach ensures preparedness and reduces administrative burdens, allowing leadership to concentrate on operational readiness and safety. ### Empowering your workforce for a stronger, healthier team Beyond operational efficiency, UKG empowers your workforce with tools that foster engagement and support work-life balance. Our self-service features give employees greater control over their schedules, while robust configuration capabilities that adhere to organizational policies helps build trust and transparency. Choose UKG to not only meet the demands of today but also to create a trusting work environment that supports the success of your Fire and EMS personnel. #### **Want more information?** Speak with our[ Fire and EMS experts today](#contact "Contact us"). > The PTO bidding process in TeleStaff has saved us tons and tons of time, and the ease of use for PTO bidding for firefighters has been a big benefit. Actually, its ease of use in general has been a benefit, because they can access it from anywhere, see what they need to see, enter their own entries, and do their bidding. Across the board, it's helped in every way for firefighters. > > — Ann Smith, Finance Administration Manager ### Related Insights #### [Un soutien fiable pour les employés de première ligne : UKG reconnue chef de file dans le Magic Quadrant de Gartner 2025](/apprendre/ressources/rapport-danalyste/un-soutien-fiable-pour-les-employes-de-premiere-ligne-ukg-reconnue-chef-de-file-dans-le-magic-quadrant-de-gartner-2025) Découvrez pourquoi UKG est reconnue chef de file dans le rapport Magic Quadrant™ 2025 de Gartner®. #### [Productivité transformée : Un guide pratique pour stimuler la croissance et l’impact](/apprendre/ressources/livre-electronique/productivite-transformee-un-guide-pratique-pour-stimuler-la-croissance-et-limpact) Voici comment aller au-delà de la simple augmentation de la productivité pour aligner vos employés, vos processus et vos résultats de manière à favoriser un rendement et une croissance plus robustes. #### [Le guide pratique du leadership guidé par les données : Comment maximiser l’impact des données](/apprendre/ressources/livre-electronique/le-guide-pratique-du-leadership-guide-par-les-donnees-comment-maximiser-limpact-des-donnees) Découvrez comment les cadres peuvent utiliser les données sur la main-d’œuvre pour réduire le taux de roulement, améliorer le rendement et aligner les stratégies de gestion du personnel sur les objectifs de l’entreprise. ### Frequently asked questions #### How does UKG's HCM suite support the specific needs of Fire and EMS departments? UKG offers a [complete HCM suite](/node/61976 "Learn more about UKG's HCM suite") with solutions that can handle the unique demands of Fire and EMS departments. From advanced scheduling with [TeleStaff](/products/ukg-telestaff "Explore UKG TeleStaff public safety scheduling software") to [workforce management (WFM)](/products/ukg-pro-workforce-management "Check out UKG Pro Workforce Management"), complex payroll calculations, and employee engagement, our solution streamlines these processes and reduces errors and grievances. TeleStaff ensures optimal shift coverage, compliance, and real-time emergency staffing for Fire and EMS, while our full-suite platform supports every aspect of the entire organization’s HCM and WFM needs. #### What makes TeleStaff different from other scheduling solutions for Fire and EMS? Unlike generic scheduling tools, [TeleStaff](/products/ukg-telestaff "Get more info about UKG TeleStaff") is specifically designed for public safety including Fire and EMS. It handles the complexities of managing shifts, overtime, certifications, and compliance with ease. With features like automated notifications and real-time updates, TeleStaff ensures your department is always fully staffed and prepared for emergencies. It’s the trusted solution for Fire and EMS departments that need flexibility, precision, and reliability. #### Why should state and local governments consider UKG for their Fire and EMS scheduling and pay needs? UKG provides a full-suite HCM solution for the entire government entity. It addresses the complex scheduling requirements and pay calculations for all public safety departments including Fire, EMS, [police, sheriff, corrections](/industry-solutions/public-sector/police-and-corrections "Explore UKG solutions for police, sheriff and corrections"), and more. TeleStaff’s specialized scheduling for public safety together with our comprehensive HCM platform allows government organizations to streamline across all departments while ensuring Fire and EMS teams are supported with the best tools for managing complex scheduling. #### How does UKG improve employee engagement and work-life balance for Fire and EMS personnel? UKG’s self-service features empower Fire and EMS personnel to manage their schedules, track time off, and access important information anytime, anywhere. This flexibility supports better work-life balance and helps boost employee satisfaction and reduce administrative burdens, allowing teams to focus more on their critical work and less on paperwork.